Privacy Policy

Last updated: May 2026

At Viora Nord , we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

When you visit our store or place an order, we may collect:

Contact information — name, email address, phone number
Billing and shipping address
Payment information — processed securely via Shopify Payments; we never store your full card details
Order history and preferences
Device and browsing data — IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your questions and support requests
Send marketing emails (only if you have opted in)
Improve our store and customer experience
Comply with legal obligations

We do not sell your personal data. We share it only with trusted third parties necessary to operate our business, including:

Shopify — our e-commerce platform
Payment processors — to handle transactions securely
Shipping carriers — to deliver your orders
Email marketing tools — only if you have subscribed

As a customer in the EU/EEA, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at Support@vioranord.shop

5. Cookies

Our store uses cookies to enhance your browsing experience and analyse traffic. You can control cookie preferences through your browser settings.

6. Data Retention

We retain your order and account data for as long as necessary to fulfil our legal and business obligations, typically up to 5 years.

7. Contact

For any privacy-related questions, contact us at: Support@vioranord.shop Viora Nord, Denmark

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